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Turquoise Bay FAQ

What You Need To Know About Your Vacation in Roatan

  • How far is the resort from the nearest town?

    We are located 15 minutes from French Harbour where you will find banks, supermarket, boutiques and local restaurants. We are 45 minutes from the tourist area of West End/West Bay which has a variety of bars and restaurants.

  • Are there any tourist attractions within walking distance of the resort?

    The resort is located in the beautiful, secluded East end of the island. There are water sport activities on-site and our staff are happy to arrange island tours, zipline excursions or visits to the Iguana Farm which are located a short 10-15 minute drive away. Transportation is included in all tours.

  • Do you have airport and ferry transfers included in your rates?

    Yes, we do have transfers to/from the airport and ferry included in the rates. You must send us your arrival details. We are not responsible for any payment of transportation if you have not sent us your arrival details. The schedule for return transportation to the airport or ferry is available at the Front Desk.

  • Do you have a beach and pool?

    Yes, we have both! The resort is located on the longest, private beach in Roatan. Our pool is located on the terrace outside the main building with views of the beach and ocean.

  • How many restaurants and bars do you have?

    Our resort has one main restaurant serving a variety of cuisines. Urudau Restaurant serves breakfast, lunch and dinner buffets, as well as our a la carte menus with a variety of finger food and seafood specialties. Indoor and outdoor dining areas are available. We have a bar inside the restaurant and waiter service on the pool terrace and beach. Our Beach Palapa Bar is open seasonally.

  • What are the operation hours of the bar and restaurant?

    Restaurant opens at 6 am and closes at 10 pm, bar is open from 10 am – 10 pm.

  • How far are you from the International Airport?

    We are located on the Northeast shore of the island, just 30 minutes away from the airport.

  • Which gateway cities have direct flights to Roatan, and on what airlines? ?

    We have direct flights year-round from Houston, Atlanta, Fort Lauderdale, Miami, Dallas and El Salvador. Seasonally there are flights from Newark, Toronto, Montreal and Milan. The airlines are: Avianca, American Airlines, United, Delta, Sunwing and Transat.

  • Can I connect through cities on the Honduran mainland?

    The Galaxy Wave ferry operates twice daily from La Ceiba to Roatan. You can also travel by air from San Pedro Sula, Tegucigalpa or La Ceiba. Domestic airlines serving Roatan from these cities include Avianca, CM Airlines, SOSA Airlines and Lahnsa Air.

  • Is there a mosquito and sand fly problem?

    We work routinely to control the mosquito and sand fly (or sand flea) populations. We do, however, recommend carrying a bottle of bug repellent especially for time spent on the beach.

  • What kind of dress code do you recommend for restaurants in the island?

    Our Island is very relaxed and in most restaurants casual to informal is normal and accepted.

  • Can we drink tap water?

    We encourage guests to drink bottled water or the purified water provided in each guest room although the tap water at the resort comes from a local well and is safe.

  • What is the local custom for tipping?

    Tipping is greatly appreciated and we suggest you do so at the end of your trip.

  • Do you have Laundry service in your resort?

    Yes, laundry service is available.

  • Would you recommend renting a vehicle?

    If you have plans to stay a week or more we strongly recommend renting a vehicle to tour the island. Rates start at $55/day. The island is easy to navigate. We do recommend caution while driving due to the hilly, winding nature of the roads.

  • Do you have Internet available?

    Yes, we have free WIFI available in the rooms and main buildings.

  • Is there an ATM nearby?

    We do not have an ATM machine in the resort. There are ATMs located in each town and at the airport. Please note that these machines only dispense Lempiras, the Honduran currency. The exchange rate is approximately 19 Lempira to the US Dollar.

  • Are US dollars accepted in the Island?

    On the island, US Dollars are used as much as the local currency and most places have their prices in US dollars. Many businesses will give you change back in Lempiras even if you pay in dollars. It is best not to bring bills over $20 as larger bills may not be accepted.

  • Do I need electrical adaptors for my hairdryer, chargers, etc?

    Electricity is 110 volts, 60 cycle AC, the same as in the United States. Visitors from countries with other electrical standards will need adaptors.

  • Do I need a passport or visa to enter the Bay Islands of Honduras?

    You need a passport that is valid for 6 months after your arrival. You will receive a 90 day tourist Visa when you arrive. You should check to see if there are any special requirements for citizens of your country but currently this is all that is required for USA, Canada, UK and European Union.

  • Are there any airport departure fees?

    Departure tax is already included in airline tickets, except for local flights and charters.

  • Will I be able to use my credit card on Roatan? Can I get cash from my credit cards?

    Yes, to both questions. All major credit cards are widely accepted. In restaurants, it is best to ask before ordering, since some smaller businesses don’t accept credit cards. All of the banks will give cash advances or you can use an ATM. Remember that Honduran ATMs only give Lempiras.

  • Do the rooms have hair dryers and irons?

    Each room has a hair dryer but the resort does not have irons.

  • Do the rooms have safety deposit boxes?

    Yes, they do.

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